Customer Relationship Management

Customer Relationship Management is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer Relationship Management describes a company-wide business strategy including customer-interface departments as well as other departments.

The use of a CRM system will confer several advantages to a company:

  • Quality and efficiency
  • Decreased costs
  • Decision support
  • Enterprise agility

Strategy >> We can show you how to use new solutions and software in your organization to increase reliability while significantly reducing your costs. Once you have your strategy in place, don’t worry, we will be there every step of the way when you decide to implement your strategy.
Infrastructure >> We can design and implement your technical infrastructure solution, leveraging many technologies. Intranets, file & print servers, e-mail servers, databases, application servers, web servers, secure firewalls, domain servers, etc. – these are all core services that can be implemented using robust technology.
Turn Key Solution >> We have an ability to offer a vast array for strategic services to our customers. We are committed to providing solutions for our customers’ needs by leveraging the many open solutions available today, and adding specific functionality to meet the demands of a very diverse customer base.
Customized for You >> We offer a remote, extremely secure, network and back-office management solution. Web-server down? We’ll know before you do. Not getting your e-mail? We’re on it before we get a call. Our system monitoring capabilities allow us to manage your network remotely, limiting your need for in-house expertise.